When a return is accepted
All of the following have to be true:
- You ask within 7 days of receiving the product.
- The product is unused and undamaged.
- The original packaging, tags, manuals and any free gifts come back with it.
- You can show the order number or the invoice.
What cannot be returned
- Underwear, cosmetics and personal care products — for hygiene reasons.
- Software, memory cards and similar items once the seal or packaging is opened.
- Anything damaged, broken or scratched through use.
- Clearance items and anything sold as a final sale.
- Products made or customised specially to your instructions.
How to return something
- Step 1 — call, email or WhatsApp us with your order number and what the problem is.
- Step 2 — send a photograph or an unboxing video if you have one; it settles things far faster.
- Step 3 — once approved, we tell you where to send it and how.
- Step 4 — we check the product when it reaches us, usually within 1 to 2 working days.
- Step 5 — once checked, the exchange or the refund goes through.
How the refund reaches you
Refunds normally go back the way you paid. Where the order was cash on delivery, we refund to bKash, Nagad or a bank account.
- Mobile banking — usually 3 to 5 working days after approval.
- Bank transfer — usually 5 to 7 working days.
- Card payment — 7 to 14 working days, depending on your bank.
Exchanges
You can exchange for a different size or colour at the same price, subject to stock. If the new product costs more you pay the difference; if it costs less we refund it.
If it arrives damaged or wrong
Tell us within 48 hours of opening the parcel. The return courier charge is entirely ours, and you choose between the correct product or a full refund. A video of the parcel being opened settles these cases quickest.
Who pays the courier
- Our mistake — wrong, faulty or damaged product — we pay the whole cost.
- Changed your mind, or ordered the wrong size — the return postage is yours.
- A delivery charge already paid is normally non-refundable, unless the fault was ours.
Warranty
Where a product carries a brand warranty, its length and conditions are set by that brand or its distributor. Keep the invoice and the warranty card safe — we will help you deal with the service centre if it comes to that.